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Frequently Asked Questions

Contact Information

Anne Taintor, Inc. office:

The heart and soul of Anne Taintor will always be located in beautiful and far away Coyote, NM. But now, we’ve got the office in beautiful next-day-to-anywhere Brooklyn, NY.

You can catch us in the office from 9:00 am till 5:00 pm (EST), Monday- Friday.
By phone: 718-483-9312 • By fax: 866-289-0965 • By email: cs@annetaintor.com

Privacy Information

You have our promise not to sell, trade, or distribute any of your personal information, including your email address, to anyone, ever.

Payment Information

We accept MasterCard, VISA and American Express. Be confident that your credit card transaction is processed in the most secure web environment possible.

Shipping Information

U.S. orders ship within 2-5 business days, except during the holidays. Ground is the default shipping method and the rates are listed by location and order total. Expedited shipping is also available at the flat rates below.

For Orders Under $45.00 Continental U.S. AK & HI
UPS Ground $7.99 $23.99
UPS 2nd Day $21.00 $39.99
UPS Overnight $35.00 $48.99
For Orders $46-$70 Continental U.S. AK & HI
UPS Ground $9.99 $30.99
UPS 2nd Day $23.50 $47.99
UPS Overnight $39.00 $58.99
For Orders $71 and Over Continental U.S. AK & HI
UPS Ground $12.99 $34.99
UPS 2nd Day $31.00 $51.99
UPS Overnight $50.00 $62.99

Please note: UPS shipping operates on a Monday to Friday business week only.

Sales Tax

Please note that sales tax is added to orders shipping to Maine, Massachusetts, and New York addresses.

Postage Rate for NEW Taintor…with a twist CARDS

Our new Taintor…with a twist cards (available from our retailers) are square and therefore require $0.64 postage to mail within the United States.

Proposition 65 Warning

Please read our statement about the Proposition 65 Warning that we have elected to provide with some of our products.

Returns

We want you to thoroughly enjoy your Anne Taintor purchase. If, for any reason, this is not the case, please call us within 30 days of your purchase and we will cheerfully issue you a refund (excluding shipping charges). When you call us, we will issue a return authorization number. Returns without out an authorization will not be processed. Please note that you are responsible for return shipping charges for items that are not damaged or defective.

Shopping for Anne Taintor Internationally

While we love the notion that our wonderful products are appreciated world wide, shipping consumer orders outside of the US has become quite costly and more challenging. We regret that we are unable to process web orders for customers outside of the United States.

As an alternative, please contact our international distributors, who will be able to direct you to one of our many fine retailers abroad.

Australia:

Distributor: Bobangles
Contact: Catherine Shann
Address: 6 Wannan Street, Highett, Victoria 3190 Australia
Telephone: 03 95536111
Fax: 03 95536113
Email: Catherine@bobangles.com.au
Website: www.bobangles.com.au

Canada:

Distributor: GOA Enterprises
Telephone: 416-695-8989
Toll Free Telephone: 888-848-8807, dial 0 for information
Fax: 416-695-9594
Email: mail@grouponeassociates.com

New Zealand:

Distributor: Live Wires
Contact: Helen Harvey
Telephone: 64 4 5760055
Fax: 64 4 5760369
Email: helen@livewires.co.nz
Website: www.livewires.co.nz

Germany, Denmark, Norway, Sweden, and Finland:

Distributor: Kitsch
Contact: Annika Burman
Email: annika@kitsch.se
Phone#: +46 (8) 714 00 12
Website: www.kitschsweden.com or www.kitsch.se

United Kingdom:

Distributor: YCUK
Contact: Ian Meek
Telephone: +44 (0) 1273 530109
Fax: +44 (0) 1273 530109
Email: info@ycuk.co.uk
Website: www.ycuk.co.uk

Wholesale

To receive our wholesale information, please understand you must be a qualified retailer. Click wholesale page to see our sales representative list and find your fabulous local representative who will assist you in setting up your account. Current wholesale customers can apply for access to order on our wholesale sit